A Conversation with Moby Kazmi – President of CoPilot Provider Support Services

Conversation with Moby Kazmi

We recently had the opportunity to talk to Dr. Moby Kazmi, the President and Co-founder of CoPilot Provider Support Services, LLC, a leading provider of technologically advanced patient access services for the life-sciences industry.

CoPilot was formed in 2010 for the purpose of providing innovative, patient-centric hub and market-access services to manufacturers. Through partnerships with those manufacturers, we design customizable solutions that improve productivity and reduce administrative costs, while improving pull-through.

CoPilot has developed a best-in-class software that leverages operational efficiencies and streamlines the reimbursement and fulfillment process. Our call centers, staffed by industry experts, use modular solutions along with real-time data reporting to improve clinical outcomes and reduce administrative costs.

Dr. Kazmi leads the development of the company’s innovative bio-pharma reimbursement HUB solutions to overcome access to treatment barriers and improve patient outcomes. Moby Kazmi also oversees CoPilot’s digital platform, providing healthcare professionals and bio-pharma clients with instantaneous data regarding patient insurance approval.

Prior to CoPilot, Moby Kazmi co-founded CareMed Specialty Pharmacy, an independent specialty pharmacy. It quickly gained recognition as one of the nation’s fastest-growing, privately held companies by Inc. Magazine, and by December 2013, annual sales reached $250 million. PharMerica, a leading provider of pharmacy services, acquired CareMed in March 2017.

Moby Kazmi serves on the Board of Directors for both Bali Memorial Trust and N.A.M. Helping Hands Foundation. He is a past recipient of the Entrepreneur and Philanthropist of the Year Award from the Friends for Good Health Organization and has received several citations from the New York State Senate, the New York State Assembly, the Towns of North Hempstead and Oyster Bay, New York. Kazmi was also recognized by the Nassau County Executive for his entrepreneurship, philanthropy, and service as a global goodwill ambassador.

Moby Kazmi earned his B.S. in psychology from Stony Brook University and his M.D. from Avalon School of Medicine. He has authored a number of posters and articles focused on patient outcomes and healthcare value, presented at ISPOR (International Society for Pharmacoeconomics and Outcomes Research) and the Association of Academic Physiatrists Annual Meeting (2015).

Originally from New York City, Moby Kazmi now resides in Orlando, Florida with his wife and children.

What led you to start CareMed Specialty Pharmacy?

While attending medical school, I noticed a massive void in the healthcare industry. It was lacking a high-touch, patient-centric and physician-centric specialty pharmacy. At the time, many of the key distribution channels were basic and did not offer the personalized service I believed was both required and deserved for all customers. Instead of pursuing a career in patient care as a physician, I focused on corporate medicine and developed a company to create healthcare solutions through technology.

Tell us a little about CoPilot Cares?

I established CoPilot Cares, a charitable initiative that benefits underprivileged children and families around the world through a variety of philanthropic efforts. One of CoPilot Cares’ key investments is the installation of hand pumps for clean water where access is lacking. To date, CoPilot Cares has installed more than 200 hand pumps in India, Bangladesh, Pakistan, and Sri Lanka, providing clean water to families within their local communities.

Women and girls in developing countries walk approximately 3.5 miles every day, carrying 42 pounds of water.  In some underdeveloped communities, it is not unheard of for this journey to take over fifteen hours every week.

According to the World Health Organization, 2.1 billion people around the world lack access to safe, readily available water at home. 844 million people do not have basic drinking water services.  263 million people have to spend over 30 minutes per trip collecting water from sources outside the home.  159 million people still drink untreated water from surface water sources, such as streams or lakes.

Safe water, sanitation, and hygiene are essential for human health and we are excited to be doing a small part to help those less fortunate than us.  We all have the opportunity to make a difference, one drop at a time.

How has the COVID-19 pandemic affected your business?

Over the past year, the COVID-19 pandemic has challenged all segments of the economy, forcing many businesses to close and leaving others struggling to survive.  The impact of the pandemic also caused many medical patients the inability and/or access to obtain required prescribed medications.

The American Hospital Association estimates a financial impact of $202.6 billion in lost revenue for America’s hospitals and healthcare systems.  It has been a very difficult period for the hardworking people working in the healthcare sector and we are all encouraged by the vaccine approvals and efforts being undertaken at the federal, state and local level to help reduce the spread and severity of this deadly virus.

CoPilot Provider Support Services is a rare example of a company that continues to successfully operate, providing vital healthcare support services without interruption – allowing peace of mind to not only patients they serve, but for its employees.

Did you have to engage in layoffs or furloughs during this health crisis?

We did not engage in layoffs or furloughs in the face of revenue decline, we actually provided every employee an extra two weeks of paid leave in addition to what was provided by the federal government. As a medical doctor, I know our CoPilot team needed the extra time off to support and care for family members or simply to focus on emotional self-care. We wanted to ensure that our team did not experience any added stress or worries about the security of their jobs.  We did not want any of our valued employees to place financial concerns over the health and welfare of their families.